Cloudy2Clear have ridden to the rescue, yet again, of a customer who was about to pay too much money for double glazing repairs. Thanks to a quick response from our Devon operation we managed to save a local lady over £750!! Local manager James Moncrieff takes up the story ‘ The enquiry came from the daughter Ms Fitzpatrick – her mother Ms Wyatt had a clouded window and she had contacted a national Double Glazing Company who had visited and pressure sold her a replacement window.
The mother (an elderly lady) told me that the salesman had started at £1500 and through various discounts reduced the price to £900 so long as she signed up and paid a deposit that day.
My price to her including VAT to replace the unit in Insulating Glass £146.40!
She had already paid a deposit of £180, fortunately she has now managed to get it back…’
Operations Manager Peter Chorlton comments, ‘It’s not an isolated incident. We hear about situations like this right across the country. Fortunately we insist on giving our customers the best value for money possible and we employ tradesmen, not salesmen. There’s no need to pressurise people like this poor lady has suffered. Our quotes take about 15 minutes to complete, on average, and the customer either wants the job doing or they don’t. This way of operating seems to be making us quite unique in the industry and it’s an approach that, not only are we very proud of, but it makes great business sense too as we get loads of repeat business from happy customers.’
So, if your windows are steamed up, broken or damaged don’t have a double glazing salesman sat in your house until midnight. Give Cloudy2Clear a call for FREE on 0800 61 21 118 or complete our enquiry form by clicking here and one of our branches will pop round for a free, NO OBLIGATION quote. And a cup of tea if you are offering!
It’s been a long time in coming, but the people of Essex and East London are now benefitting from their own local Cloudy2Clear branch. The company, famed for saving their customers money by replacing failed double glazing, opened it’s doors to the new area on 18th June and the response from the public has been welcoming to say the least.
Branch Manager Chris Miller has been delighted by the initial response, ‘We did a bit of seed marketing in the area the week before we opened and even that had the phone ringing. The company said before I joined that they new that there was a demand for our service but with us just starting out I really didn’t expect much if I’m honest. From day one I’ve been booked up with appointments and people just keep on calling. It’s a great start and I’m looking forward to helping people solve a problem at a price they can afford. Already in my first few calls I’m seeing how pleased people are when I tell them how little it will cost to replace their steamed up double glazing compared to new windows and it’s nice to know I’m providing something which makes them happy!’
Commenting on the new branch Marketing Director Martin Waite is keen to emphasise how they waited for the right man, ‘We’ve known for a while that this was an area which needed us. For a long time now we’ve been getting calls from Essex and East London from people who have seen our national advertising but they were just out of reach of out Ipswich branch. It would have been easy to stick anyone in there but we waited until Chris came along. We pride ourselves on customer service and customer care and giving that little bit extra to make the customer feel at ease. A lot of our customers are elderly and they need to deal with someone who they know will look after them. Chris fits that ethos perfectly and I think our new branch is going to be a resounding success.’
So, if you live in the Essex or East London areas and you have double glazing which is steamed up, broken or damaged then call Chris FREE on 0800 61 21 118 or complete our contact form by clicking here and he’ll be happy to help!