Cloudy2Clear Newcastle recently made Mrs Norris of Seaton Sluice very happy indeed when they made a very important discovery installing her new glass – her lost wedding ring!
Branch Manager Tony Telford takes up the story, ‘I’d obviously been to see Mrs Norris previously when we gave her the quote for the job and at that time she had told me about her lost wedding ring. She was understandably upset and I really felt for her. On the day of the installation our fitter, Michael, was literally lifting the new glass from the van to install it into her frames when, as he walked down the drive, he heard a tinkling noise coming from the ground.’
‘He popped the glass down, went back to investigate and there was her ring, he had caught it with his foot! Needless to say Mrs Norris was very happy indeed!’
Mrs Norris is delighted, ‘Not only do my windows now look great but my ring is back safe and sound on my finger. I really can’t thank Tony and Michael enough.’ she said.
So, if you’re looking for a first class service to repair windows which are steamed up, broken or damaged or you have faulty locks, handles or hinges then give us a call on 0800 61 21 119 for a free quotation. We can’t promise to find lost jewellery every time though…!
Cloudy2Clear Reading, Newbury, Slough & West London threw open it’s doors to the public this week with customers already queuing up for their services. As new manager Spencer Harvey put the final touches to the branch his phone has already been ringing!
‘We don’t actually open until Monday and my diary is already full with people who want to see me’, explains Spencer, ‘Cloudy2Clear told me that they were already servicing the area from other branches in the past and that although they were getting to the customers it was a real stretch. Since word has got round that we are opening locally it’s obvious the area has been crying out for a local branch and it’s very reassuring for me as a new manager to find such a fantastic response already.’
Marketing Director Martin Waite agrees ‘Just as with the recent opening of our Essex and East London branch this is another area which we have been keen to get off the ground for some time. Our national marketing indicated that there was a real demand for our services here and the initial local advertising has reinforced that belief. Spencer is a great bloke who will be a great addition to our team and I think the people of the area can be assured that they will receive the highest levels of service in the Cloudy2Clear tradition. I think the branch will go from strength to strength and I wish Spencer and the team all the best.’
So, if you live in the Reading, Newbury, Slough or West London areas and your windows are steamed up, broken or damaged then why not give Spencer and the team a call for a free quotation on 0800 61 21 119 or fill out our contact form by clicking here and he’ll be straight back in touch…
James Watret, manager of Cloudy2Clear Dumfries and Carlisle was delighted to receive an extra special present for his birthday recently, his very own Cloudy2Clear birthday cake!
The cake (pictured above) was presented to him by his family as part of the celebrations, ‘I couldn’t believe it when they brought it in’, says James, ‘It was brilliantly put together and a complete surprise. They even managed to get all the writing in on the side of the van! Although I was rather chuffed that they couldn’t fit a candle for every year! I’ve always said to people that we’re very much a family business and I suppose this goes a long way to proving it as my family obviously feel very much involved.’
James has been running the Dumfries and Carlisle branch for 4 years now and the business is going from strength to strength, ‘I get an awful lot of recommendations from people I’ve done work for and their family and friends. We’re very straight with people and I think they appreciate that. I would also say that since starting I must have saved people in the area tens if not hundreds of thousands of pounds when they realise that they don’t need a whole new window and that I can just replace the glass. It’s a great feeling being in a business that can offer that to people and it gives you a great feeling of job satisfaction and, it muct be said, personal prie. That must rub off on the family or they wouldn’t have done me the cake!
So, if your windows are steamed up, broken or damaged give James a call on 0800 61 21 119 and you may find that in terms of saving money on widow repair that you can, most definitely, have your cake and eat it…
Cloudy2Clear have ridden to the rescue, yet again, of a customer who was about to pay too much money for double glazing repairs. Thanks to a quick response from our Devon operation we managed to save a local lady over £750!! Local manager James Moncrieff takes up the story ‘ The enquiry came from the daughter Ms Fitzpatrick – her mother Ms Wyatt had a clouded window and she had contacted a national Double Glazing Company who had visited and pressure sold her a replacement window.
The mother (an elderly lady) told me that the salesman had started at £1500 and through various discounts reduced the price to £900 so long as she signed up and paid a deposit that day.
My price to her including VAT to replace the unit in Insulating Glass £146.40!
She had already paid a deposit of £180, fortunately she has now managed to get it back…’
Operations Manager Peter Chorlton comments, ‘It’s not an isolated incident. We hear about situations like this right across the country. Fortunately we insist on giving our customers the best value for money possible and we employ tradesmen, not salesmen. There’s no need to pressurise people like this poor lady has suffered. Our quotes take about 15 minutes to complete, on average, and the customer either wants the job doing or they don’t. This way of operating seems to be making us quite unique in the industry and it’s an approach that, not only are we very proud of, but it makes great business sense too as we get loads of repeat business from happy customers.’
So, if your windows are steamed up, broken or damaged don’t have a double glazing salesman sat in your house until midnight. Give Cloudy2Clear a call for FREE on 0800 61 21 119 or complete our enquiry form by clicking here and one of our branches will pop round for a free, NO OBLIGATION quote. And a cup of tea if you are offering!
It’s been a long time in coming, but the people of Essex and East London are now benefitting from their own local Cloudy2Clear branch. The company, famed for saving their customers money by replacing failed double glazing, opened it’s doors to the new area on 18th June and the response from the public has been welcoming to say the least.
Branch Manager Chris Miller has been delighted by the initial response, ‘We did a bit of seed marketing in the area the week before we opened and even that had the phone ringing. The company said before I joined that they new that there was a demand for our service but with us just starting out I really didn’t expect much if I’m honest. From day one I’ve been booked up with appointments and people just keep on calling. It’s a great start and I’m looking forward to helping people solve a problem at a price they can afford. Already in my first few calls I’m seeing how pleased people are when I tell them how little it will cost to replace their steamed up double glazing compared to new windows and it’s nice to know I’m providing something which makes them happy!’
Commenting on the new branch Marketing Director Martin Waite is keen to emphasise how they waited for the right man, ‘We’ve known for a while that this was an area which needed us. For a long time now we’ve been getting calls from Essex and East London from people who have seen our national advertising but they were just out of reach of out Ipswich branch. It would have been easy to stick anyone in there but we waited until Chris came along. We pride ourselves on customer service and customer care and giving that little bit extra to make the customer feel at ease. A lot of our customers are elderly and they need to deal with someone who they know will look after them. Chris fits that ethos perfectly and I think our new branch is going to be a resounding success.’
So, if you live in the Essex or East London areas and you have double glazing which is steamed up, broken or damaged then call Chris FREE on 0800 61 21 119 or complete our contact form by clicking here and he’ll be happy to help!