The nights are drawing in, the temperature is dropping and many people are now waking up to a problem that comes around at this time of year – that of condensation on the inside of their double glazing. It’s an issue that can create real difficulties over and above unsightly water streaming down the inside of your windows as Cloudy2Clear Northampton branch manager Trevor Skidmore explains;
‘I’ve been to people’s houses where the internal condensation is that bad the water running from the glass is eating into their window sills and even their carpets causing damage running into hundreds of pounds. The effect is caused in the autumn and winter by condensation in the air hitting glass which is colder than the walls. This allows the water vapour to cool to a liquid overnight and this is what customers see in the morning. It’s not just your breath, many houses have a high humidity during the spring and summer but the temperature is higher so they don’t realise. It’s only when you get to October/November that the problem manifests itself and the glass is where it’s at it’s worst.’
As Cloudy2Clear only need to change the glass, leaving the existing frames in place, the cost is negligible in comparison to getting a quote from a double glazing company and Trevor is more than happy to change a small window or just the glass in one room to show homeowners the effect of the glass before they commit to anything more, ‘We recently did a job for Mr Coles in Northampton where we changed all the glass in his bedroom window to the new glass for a total cost of just £280 which included the materials, labour and a new 5 year guarantee. As is often the case, this was the worst effected room in the house, and Mr Coles wanted proof that the glass did what it said on the tin which is perfectly understandable. I had planned to contact him a few days later to see how he’d got on but he beat me to it!’
How did Mr Coles react? Trevor was delighted to receive the following message within days of the installation in the bedroom;
‘ Dear Trevor, I have to admit that at first I wasn’t convinced about you Anti-Condensation Glass until we tried it in the bedroom where we suffer terrible condensation in the mornings. I’m happy to report that, as promised, the new glass has, virtually in an instant, almost totally eliminated the problem and the worst we ever wake up to now is a tiny bead of water at the bottom of the glass. I’m really, really pleased. Can you please call round asap to measure up the rest of our bungalow. Thanks again, Mr Coles.’
Mr Coles now has windows which are condensation free thanks to Cloudy2Clear. If, like him, you suffer from internal condensation and would like Trevor or any other of our branches nationwide to give your a FREE no-obligation quote then contact us by clicking here or give us a call on Freephone 0800 61 21 119 and your local manager will be more than happy to help.
The people of Bristol seem to be already taking one of our newest branches to their hearts. Cloudy2Clear Bristol, operated by branch manager Graham Bayley is experiencing rapid growth as word begins to spread that if your windows are steamed up, broken or damaged that there’s a local branch ready to help.
Branch Manager Graham Bayley is delighted with the start the branch has made, ‘We’ve only been open a couple of months’, he comments, ‘but it’s already obvious that the decision we made to open here is beginning to pay off. We started off well but enquiries shot through the roof in our second month and there’s no sign of that stopping. At the end of the day I’m more than happy to pop along and save people money on their windows – it’s what we do!’
Graham is also getting some great early feedback from his customers. Here’s what Mrs Brown in Little Stoke had to say after Graham recently carried out some work on her house:
‘I called Cloudy2Clear as I had a real problem with a window which, I have to say, I kept meaning to do something about but I always thought it would cost a fortune. Graham came out to see me, identified the problem and offered me the solution. Within a matter of days he had replaced the glass in my window and fitted 2 new hinges, all at the very reasonable price he had originally quoted and all with a new guarantee.
Graham was a complete credit to his company and I would be more than happy to recommend him to anyone. In this world people are very quick to ring and complain so when I get good service I make a point of calling back to let the people who have given it to me to make sure they receive the praise they deserve.’
You can’t argue with that sort of praise and it seems that Graham has found his niche in life, ‘It might sound a bit silly but the aspect of the job I really love is the people I meet every day. Everyone has their own story and I love hearing it! Of course it helps when you’re offering a service that means that your customers save a small fortune compared to having their windows replaced but I have to say that it’s not just that. We offer a service where we make sure we turn up on time, honour our quotes to the letter and clean up after ourselves. If I’m honest we also like to have a bit of a natter whilst we’re at it. It’s amazing how much those little things are appreciated in this day and age and I think the way the branch is growing is testament to that approach.’
Well done to Graham and if you live in the Bristol or Bath areas or indeed anywhere across the county of Somerset and you have windows which are steamed up, broken or dmaged then you can call Graham and the Cloudy2Clear Bristol team for a FREE quote on 0800 61 21 119 or visit our website at www.cloudy2clear.co.uk
Cloudy2Clear Cambridge branch manager Tim Law was delighted recently to receive more glowing references from customers he has recently completed work for. Read them here…
Hi Tim, as promised I am writing to say how very pleased Mike and I are with the new windows; they make the house look completely different! We are absolutely delighted with the product and your and Darren’s very professional fitting and overall service, which was second to none. We also very much appreciated the good cost effective advice you have given us throughout.
We shall be very happy to recommend you whenever we can and we look forward to the next phase of our replacement windows.
Linda Blaxhill, Witchford
Hi Tim Thanks for the great job that you did on my windows. Everything looks so much better now and it is good to know that as you are so local we can call you should anything further go amiss.
Howard Wright, St Neots
We’d like to thank Linda and Howard for taking time out to let us know that we’ve done a good job. It is very much appreciated!
Linda and Howard are not alone however. To see more comments from customers who have been delighted with the service from Cloudy2Clear why not click here: https://www.cloudy2clearwindows.co.uk/branches/ find your local branch and take a look!
Cloudy2Clear have expanded their network further with the opening of their new Derby branch. The new branch which covers the towns of Derby, Shardlow, Ashbourne, Burton, Belper and Uttoxeter (and all points in between) is run by new branch manager Martyn Kemp.
‘Our new branch is really building on the success of our neighbouring Mansfield & Wolverhampton branches’, comments Martyn. We’ve been getting a lot of enquiries from the area but it’s been difficult to service all of them successfully from our neighbouring bases so it made sense to open a branch here to make sure our customers are properly looked after. I’m looking forward to giving the people of the area the same levels of service that our customers receive across the country.’
Marketing Director Martin Waite also welcomed the new branch. ‘As Martyn explained opening a branch in Derby really was a no-brainer for us. We have a very strong presence in the Midlands and this just takes the pressure off our neighbouring areas and means that we can ensure our customers receive the highest levels of service with their own local branch. We’re now starting to fill in some geographical gaps in our branch network and our Derby branch is just another step on the road to our stated aim that everyone in the UK will have their own local Cloudy2Clear Windows.’
Cloudy2Clear Windows, the national double glazing replacement company are delighted to announce the opening of their latest branch in Devon & Cornwall. The new manager, James Moncrieff, is understandably excited to be launching the business in his part of the world.
‘It’s been a long wait but finally we’re off the ground’, says James. ‘We carried out extensive market research into the area and we know that the people of the South West have been in need of our services for some time. We live in an area which not only has extremes of climate but obviously alot of people live by the sea and the salt air can be devastating to the state of double glazing units. I’m looking forward to saving my customers a fortune in terms of the fact that if they have windows which are steamed up, broken or damaged we can just replace the glass, leaving their frames in place. Also, it can get very windy in this area so if your handles or hinges aren’t working properly the window won’t shut, leaving a draught. We can solve that problem too. All without the customer needing the expense of a new window.’
Situated in Totnes the new branch is ideally placed geographically to cover the area too. ‘I can get to the major population centres in Exeter, Torquay or Plymouth very quickly’, says James, ‘and since I’m just off the A38 getting anywhere in the region won’t be an issue’.
Cloudy2Clear Marketing Director Martin Waite is also anticipating a large response from the area for the new branch. ‘We’ve been looking at the area for some time with an eye to opening in the South West. We knew the customers were there, to be honest. It was always more a case of finding the right person to run the branch and in James I think our customers will find someone who fits our criteria in that he is honest, hard working and very much a details man. We’re extremely confident we’ve recruited someone who is personable and will show our customers the levels of care they deserve. In James we’ve got someone who understood straight from the off that the quickest way for the branch to grow was to deliver the standards of customer care we expect from all our branches. In other parts of the country we get a huge amount of repeat business from satisfied customers and I’m very confident the same will happen here.’